Best practices for tracking recurring maintenance complaints (same issue reported repeatedly)

We keep getting the same complaint about a leaking pipe in Block C reported by 3-4 different residents as separate tickets. Is there a way to merge or link related complaints so the committee isn't duplicating effort on the same underlying issue?

We don't merge tickets automatically, but what's worked for us is tagging related complaints with the same category/location and reviewing that filtered list before each committee meeting — makes duplicate reports obvious at a glance. Also worth pinning a status update on one complaint and asking new reporters to check pinned issues first before opening a new ticket.