Home How It Works

How AMS Works

A menu-by-menu walkthrough for both Apartment Admins and Residents — showing exactly how each task is done on the website and in the mobile app, side by side.

Apartment Admin

Everything you can do, menu by menu

As Admin you set up the apartment, add residents, run billing, and keep an eye on complaints, visitors and reports — from the web dashboard, the mobile app, or both. Pick a menu on the left to see how it works.

Dashboard

Your at-a-glance overview the moment you sign in.

  1. Log in at yourapartment.com/admin/login with your Admin email or phone and password.
  2. You land directly on the Dashboard — dues collected, pending complaints, open visitor requests and occupancy, all in one screen.
  3. Click any summary card to jump straight into that module, e.g. tap "Pending Bills" to open Billing.
  1. Open the AMS app and sign in with the same Admin email/phone and password — no separate app account needed.
  2. The Home tab mirrors the web dashboard, with the same summary cards laid out for a quick thumb-scroll.
  3. Tap a card to open the matching screen without leaving the app.

Residents & Flats

Set up your building structure and onboard every household.

  1. Go to Residents & Flats and add Towers/Floors first if your apartment has multiple blocks (skip this for a single building).
  2. Add each Flat, then attach its Owner and any Tenant/family members with their phone number.
  3. An SMS/email invite goes out automatically so they can set up their own login — no manual password sharing.
  4. Edit details or deactivate a resident any time from the same list; everything is form-based, no technical setup.
  1. Open Menu → Residents from the app drawer.
  2. Use the + button to add a Flat or Resident on the spot — handy during a move-in walkthrough.
  3. Approve pending ownership-change requests residents raise from their side, right from your phone.

Billing & Maintenance

Generate bills, collect dues, and approve payments.

  1. Open Maintenance and set your charge structure — per flat, per sq. ft., or slab-based — under Charge Setup.
  2. Click Generate Bills to create the month's maintenance bills for every flat in one go.
  3. Record cash payments manually, or approve the UPI payments residents submit from their side.
  4. Send bulk payment reminders to everyone with pending dues in a single click.
  1. Open Billing from the Admin menu to see collection status at a glance.
  2. Tap Pending Payments to review and approve or reject UPI payment claims residents submitted.
  3. Record a cash payment on the spot when a resident pays you in person.

Complaints

Track every maintenance ticket from raised to resolved.

  1. Open Complaints to see every ticket raised by residents, newest first.
  2. Assign a complaint to yourself or staff, and update its status as work progresses.
  3. Reply with comments directly on the ticket — the resident sees the update instantly on their side.
  1. Tap Complaints for a live, notification-driven list of open tickets.
  2. Update status — Open → In Progress → Resolved — with one tap.
  3. Add a comment or photo update straight from your phone while you're on-site.

Visitors & Security

Approve entries and manage your gate staff.

  1. Open Visitors to see every entry request — pre-approved by residents or logged at the gate.
  2. Approve, check-in or check-out a visitor manually whenever needed.
  3. Invite Security staff separately; they get a lighter login built just for gate operations.
  1. Approve a visitor's entry the moment security scans them in — a push notification pops up instantly.
  2. Check the Visitors tab any time for the full log of today's entries.
  3. Security guards use the same app with a Security login to scan QR passes at the gate.

Notices & Announcements

Push updates to every household at once.

  1. Open Notices, click New Notice, and write your update — maintenance shutdown, event, or general info.
  2. Choose whether it goes to all residents or specific towers/flats.
  3. Publish — it appears instantly on every resident's Notice Board, on both web and app.
  1. Tap the + on the Notices tab to post an update straight from your phone.
  2. Attach a photo if it helps — a leak, a repair, a community event flyer.
  3. Residents get a push notification the moment it's published.

Facilities & Parking

Manage bookable spaces and parking slots.

  1. Open Facilities and add bookable spaces — clubhouse, gym, party hall — with time slots and rules.
  2. Approve or reject the booking requests residents submit.
  3. Under Parking, assign or release numbered slots to flats.
  1. Review pending facility bookings and approve them with a tap.
  2. Check today's bookings calendar before an event, right from your phone.
  3. View parking slot assignments on the go.

Reports

Financial, occupancy and complaint insights, ready to print.

  1. Open Reports → Financial for income/expense summaries with a printable PDF.
  2. Open Reports → Occupancy for a vacancy/occupancy breakdown by tower.
  3. Open Reports → Complaints to track resolution time and category trends.
  1. Financial and Occupancy reports are also available read-only in the app under Reports.
  2. Handy for a quick check before a committee meeting — no laptop required.

Branding & Settings

Configure how AMS looks and behaves for your apartment.

  1. Open Branding to set your apartment's logo, colors and public website content.
  2. Under Settings, configure email/SMS gateways, UPI payment details and general preferences.
  3. Use Menu Settings to choose exactly which modules show in the Resident and Admin app menus.
  4. Use Bulk Notify to push a one-off custom notification to every resident at once — handy for urgent, out-of-band alerts.
  1. Open Branding from the Admin app menu to update your logo and colors on the go.
  2. Use Bulk Notify to send an urgent alert to every resident straight from your phone.

Treasurer & Community Fund

Delegate fund handling to a resident volunteer.

  1. Open Treasurer and pick a resident to appoint as the community Treasurer.
  2. Toggle their access on or off any time — it layers on their existing resident login, no separate signup.
  3. Review the fund expenses and requests they submit, from the same section.
  1. Assign or deactivate a Treasurer from the Admin app menu, exactly like on the web.
  2. Get notified the moment the Treasurer submits an expense or fund request needing your review.

Approvals

Review and action requests residents raise from their side.

  1. Open Approvals for a single queue of pending requests — ownership changes, one-time charge requests and more.
  2. Approve or reject each request directly from the list; the resident is notified either way.
  1. Tap Approvals from the Admin menu for the same queue.
  2. Review and action a request with one tap, right from your phone.

Community Chat & Meetings

Message residents and host scheduled video meetings.

  1. Open Community Chat to post in the shared group chat with your residents.
  2. If Community Meetings are enabled for your apartment (a Super Admin setting), schedule and start a video call for your AGM or committee meeting from the same section.
  1. Chat with residents and join or host a community meeting straight from the app — handy when you're away from your desk.

Emergency Numbers & Agreements

Keep quick-access contacts and shared documents up to date.

  1. Open Emergency Numbers and keep the security desk, plumber, electrician and ambulance contacts current for every resident.
  2. Open Agreements to upload documents — rental agreements, bye-laws, AMC contracts — that residents can view read-only.
  1. Update Emergency Numbers on the spot after a vendor change.
  2. Upload or review shared Agreement documents straight from your phone.

Rules

Publish the house rules residents see on their side.

  1. Open Rules and write or update your society's rules and bye-laws.
  2. Residents see this the moment you save it — read-only from their side.
  1. Tap Rules from the Admin menu to edit the same text, right from your phone.

Wallet, Charges & Expenses

Manage advance balances, one-off charges and society spending.

  1. Open Wallet to view resident advance balances and approve wallet top-up requests.
  2. Open One-Time Charges to raise an ad-hoc charge — a special assessment, for example — outside the regular billing cycle.
  3. Use Expenses, General Categories and Other Income to log society spending and any non-maintenance income, categorized for clean reporting.
  1. Review and approve pending wallet top-ups from the Admin app.
  2. Log an expense or raise a one-time charge on the spot — right after paying a vendor, for example.

Vendors, UPI & Property Setup

Configure payment collection and your building's structure.

  1. Open Vendors & Payees to maintain your list of contractors and service providers for expense tracking.
  2. Open UPI Settings to add your collection UPI ID so residents can pay bills directly.
  3. Under Setup, configure Towers, Floors and Charge Setup to match your building's actual structure.
  1. Manage vendors and review UPI settings from the Admin app menu.
  2. Update Towers, Floors or Charge Setup while walking the property.

Subscription, Referral & Support

Manage your plan, refer other societies, and get help.

  1. Open My Subscription to see your current plan, billing cycle and upgrade options.
  2. Open Refer a Society to share your referral link with other apartment communities and earn rewards.
  3. Open Support Tickets to raise an issue with the AMS team and track it to resolution.
  1. The same three sections are available from the Admin app menu, so you can manage your account without a laptop.
Resident

Everything you can do, menu by menu

As a Resident you pay dues, approve visitors, raise complaints and stay in the loop with notices — from the resident web portal, the mobile app, or both. Pick a menu on the left to see how it works.

Home / Dashboard

Everything about your flat, in one screen.

  1. Log in at your apartment's resident portal with the email or phone your Admin registered.
  2. See an overview of your dues, latest notices and upcoming facility bookings the moment you land.
  1. Sign in with the same credentials — the Home tab shows the same overview, built for one-thumb use.
  2. Push notifications keep you updated even when the app isn't open.

Bills & Payments

See what you owe and pay it in a couple of taps.

  1. Open Bills to see every maintenance bill, current and past.
  2. Pay online via UPI, or mark "Paid by Cash" if you paid your Admin directly (pending their approval).
  3. Download a receipt once a payment is confirmed.
  1. Tap Bills for the same list, laid out for quick scrolling.
  2. Pay via UPI directly from the app — the fastest route for most residents.
  3. Get a push notification the instant your payment is confirmed.

Wallet & My Fund

Keep an advance balance, or manage community funds if you're Treasurer.

  1. Open Wallet to add an advance balance you can auto-apply to future bills.
  2. If you've been appointed Treasurer, a My Fund section appears — submit expenses and fund requests there.
  1. The same Wallet and My Fund sections appear in the app menu, mirroring the web exactly.
  2. Deposit funds or submit an expense claim on the go.

Visitors

Pre-approve guests before they reach the gate.

  1. Open Visitors, tap Add Visitor, and pre-approve someone before they arrive.
  2. Security sees your approval instantly at the gate — no phone call needed.
  1. Pre-approve a visitor from your phone, wherever you are.
  2. Get a real-time push notification the moment security checks your visitor in or out.

Complaints

Raise an issue and track it to resolution.

  1. Open Complaints, click Raise Complaint, describe the issue and pick a category.
  2. Track status and add follow-up comments until it's resolved.
  1. Raise a complaint with a photo attached straight from your camera — handy for maintenance issues.
  2. Get notified the instant Admin updates the status.

Notices & Rules

Stay current with community announcements and house rules.

  1. Open Notices to read every announcement from your Admin, newest first.
  2. Open Rules for your society's house rules and bye-laws — read-only, maintained by your Admin.
  1. Notices arrive as push notifications and stay listed in the Notices tab.
  2. Rules are viewable any time for quick reference during a dispute or query.

Facilities

Book the clubhouse, gym or party hall.

  1. Open Facilities, pick an available slot for the clubhouse, gym or party hall.
  2. Track your booking status (pending/approved) and view past bookings.
  1. Book a facility slot in a couple of taps, right from the app.
  2. See your upcoming bookings on the Home tab.

Emergency Numbers & Agreements

Quick-access contacts and shared documents.

  1. Open Emergency Numbers for a ready list — security desk, plumber, electrician, ambulance — kept current by your Admin.
  2. Open Agreements for any documents your Admin has shared, viewable read-only.
  1. Tap a number in Emergency Numbers to call directly from the app.
  2. Agreements are viewable and downloadable from the same tab.

Parking

View your assigned parking slot.

  1. Open Parking to see your assigned slot number and its tower/floor location.
  2. Contact your Admin from the same screen if you need a slot reassigned.
  1. Check your parking slot any time, one tap from the Home tab.

Society Finances

A transparent, read-only view of your community's income and spending.

  1. Open Society Finances (shown only if your Admin has enabled it) to see collection and spending trends.
  2. Track how your maintenance dues are actually being used, month to month.
  1. The same read-only financial summary is mirrored in the app.

Community Chat & Meetings

Chat with neighbours and join scheduled video meetings.

  1. Open Community Chat for a shared group chat with your building or apartment.
  2. If your Admin has enabled Community Meetings, join the scheduled video call for the AGM or a society meeting straight from your dashboard.
  1. Chat and join community meetings straight from your phone, with a push alert before each meeting starts.

Referral

Invite other societies and earn rewards.

  1. Open Referral to get your unique referral link, and share it with other apartment communities.
  2. Track your referral status and any rewards earned, right from this screen.
  1. Share your referral link directly from your phone via WhatsApp, SMS or any app installed.

Notifications

A running log of every update sent your way.

  1. Open Notifications any time to revisit alerts you may have missed — bill reminders, approvals, replies and more.
  1. The same list appears in-app, with an unread badge on the bell icon.